A lot of homeowners out there are frustrated with 2nd mortgages for good reason… the lenders are difficult to get a hold of, and often cause a short sale transaction to be held up, and sometimes lost. Buyers are fickle and move on quickly.
So how do you get them to listen? You have to carefully put together your documentation, and make it as easy as possible for the lender to understand. Often times the borrower has had little to no contact with the lender for a very long time. During this time, the loan could have been sold, or servicing rights transferred to another loan servicer. Your loan number will be different with each lender or servicer. These are some of the details that can make it difficult to get a simple conversation going.
Bottom line: Work with someone who knows how to find your second mortgage, and is qualified in negotiating a favorable settlement.